Privacy Policy

1) Who we are

The data controller is the Touri Taxi platform. For privacy requests, use in-app support or the official support channels published in the app or store listing.

2) Data we collect

• Account data: name, mobile number, email, and profile photo if provided.
• Trip and booking data: pickup or destination, landmarks, duration, order status, amount, and payment method.
• Location data: while using the service, especially for drivers during an active trip, and for customers when setting pickup or tracking.
• Device and technical data: device or app identifiers, operating system, and crash or operations logs as needed.
• Support communications: support messages and complaints.
• Payments: electronic payments are processed by a licensed provider. We do not store full bank card details on our servers.

3) Why we use data

• To create accounts and operate bookings and trips.
• To match customers with drivers and show trip progress and routing.
• To process payments when enabled, and keep trip records.
• To send order, arrival, and support notifications.
• For security, fraud prevention, and service quality.
• To meet legal requirements when necessary.

4) Location

• Location permission is requested to provide transport and tracking during a trip.
• Live driver location is used during active orders to show trip progress and estimate distance or time.
• You can disable location permission in device settings, but that may prevent accepting, completing, or tracking trips.

5) Data retention

We keep data for as long as needed to provide the service and meet legal and accounting obligations, then delete or de-identify it when it is no longer required.

• Account data: while the account is active, then deleted or anonymized within 90 days of a verified deletion or permanent closure request, unless law requires longer retention.
• Trip and order records: up to 24 months after completion or cancellation.
• Live location during a trip: processed for the active trip. Continuous live tracks are not kept after operational need ends.
• Device and crash logs: typically up to 12 months.
• Support and complaints: up to 24 months after the ticket is closed.
• Financial records linked to a trip: according to accounting and regulatory rules, commonly up to 5–7 years when applicable.

6) Sharing

We do not sell your data. We may share it only with the driver or customer on the same trip, trusted processors such as hosting, maps, notifications, and payments, and authorities when legally required.

7) Security

We use appropriate safeguards including encrypted connections, access controls, and data security rules. Absolute security over the internet cannot be guaranteed, but we work to reduce risk in a reasonable way.

8) Your rights

You may request access, correction, deletion or account closure, and opt out of marketing if any, through in-app support. We will respond within a reasonable time.

9) Children

The service is for users aged 18 and above. We do not knowingly collect children’s data.

10) Updates and contact

We may update this policy. The last-updated date above reflects the latest version. For privacy questions or deletion requests, contact official Touri Taxi support channels.